Refund and Returns Policy

At Novié, we want you to love every piece you order. If something doesn’t feel right, we’ve set up a simple process to make sure your shopping experience stays stress-free. Please review the details below before making a return or exchange.

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1. Quick Overview

You have 72 hours (3 days) after delivery to request a return.

• Items must be unworn, unwashed, and in their original condition (tags and packaging included).
• Refunds are issued as Novié credit notes (store credit) only. We do not offer cash refunds.
• Non-returnable items include:
  • Final sale and clearance pieces
  • Hygiene-sensitive items (e.g., beauty products)
  • Gift cards
  • Orders where items were tried on while the rider waited (these are treated as final sale)

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2. Refund Timelines

• Once we receive your return, we’ll process it within 3–5 business days.
• Approved refunds are issued as credit notes.
• Credit notes are valid for 3 months from the date of issue.

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3. Exchanges

• We offer one free exchange per order for size or color (subject to availability).
• Items must be in original condition with tags and packaging intact.
• If the requested item is unavailable, a credit note will be issued instead.

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4. Late or Missing Refunds

• If you haven’t received your credit note after 5 business days:

1. 1. Check your Novié account/dashboard.
   2. Still not showing? Contact our support team with your order number and we’ll resolve it quickly.

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5. Sale & Discounted Items

• Sale and clearance items are final sale — no returns or exchanges.
• For discounted purchases using a promo/discount code:
  • Your credit note will reflect the amount paid, not the original full price.

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6. Gift Items

• If marked as a gift at checkout, the recipient will receive the credit note in their account once the return is approved.
• If not marked as a gift, the credit note goes to the original purchaser’s account.

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7. Shipping Returns

• Customers cover return shipping costs unless:
  • The wrong item was delivered
  • The item arrived faulty/damaged
• In such cases, Novié will cover return shipping.
• To start a return:

1. 1. Log into your account dashboard or contact our support team.
   2. We’ll provide the return address and detailed instructions.