Accounts Made Easy
Do I need an account to shop?
No, you can check out as a guest. But creating an account gives you faster checkout, order tracking, wishlists, and access to special perks. Create your Novie Account Here.
How do I create an account?
Click Sign Up on our homepage, fill in your details, or use quick sign-in with Google, Facebook, or Apple.
Is creating an account free?
Yes. Account creation with Novié is completely free.
What info do I need to sign up?
You only need your email and a secure password to create an account with us. Create an account with us HERE
Can I use social media to register?
Yes, you can sign up using Google, Facebook, or Apple.
Didn’t get your confirmation email?
Check your spam/junk folder. Still missing? Hit “resend” or contact our support team.
Your Account Security.
How do I log in?
To log in to your Novié Account, you can select the account icon on the menu bar to go on the My Account page and log in to your Novié Account
I forgot my password — what should I do?
Click Forgot Password? and reset it in seconds. If you dont receive an email to reset your password, check your spam folder on your email. You can also contact support for assistance.
I forgot which email I used.
Contact support and give us your order details and we’ll help
I can’t log in at all.
Contact support and we’ll assist you.
Can I stay logged in?
Yes, select Remember Me (only on personal devices).
Managing Your Account
How do I update my info?
Log in to your Novié Account. Go to Account Details in your Novié Account to edit your name, email, or address.
Can I change my password?
Yes — go to Account Settings → Change Password.
How do I add/edit my shipping address?
Yes you can. To change your shipping address, go to My Addresses in your Novié Account dashboard after logging in to your Account. You can change your shipping address from here.
Can I see my past orders?
Can I save favorites or create a wishlist?
Yes you can. Novie Africa allows you to save your favourite apparels and fashion pieces as well as compare your favourite pieces. Just hover the cursor on your favourite pieces in our website collection and click on the Heart icon to create a wishlist for your favourite apparel pieces
How do I manage newsletters or emails?
Send us an email and we will update your preferences for newsletters and emails.
Privacy & Security
Is my personal data safe with you?
Yes. We use industry-standard encryption and secure payment gateways.
Do you share my data with third parties?
Never for marketing. Only with trusted partners (like couriers or payment processors) to complete your order.
What do you do with my data?
We use it to process orders, improve your shopping experience, and send offers only if you opt in. Your data helps you get discounts, be notified about new collections, sales and, curated baskets
Can I delete my account or data?
Yes. Contact support and we’ll permanently delete your account and data.
Can I pause my account temporarily?
Not at the moment, but you can unsubscribe from emails anytime.
Account Perks
Why should I create an account?
- Faster checkout
- Easy order tracking
- Save addresses & wishlists
- Access exclusive promotions and rewards
Do you offer loyalty points/rewards?
Yes, registered members enjoy exclusive offers and rewards.
Can I track my orders in my account?
Yes you can track your orders. Log into your Novié Account and under My Orders section, you can see the status progress for your orders.
Can I save my payment methods?
Yes, securely, if you choose, for faster checkout.
Returns, Refunds & Exchanges
What’s your return policy?
You have 72 hours after delivery to return items. Returns must be unworn, unwashed, and in original packaging with tags.
Important:
- Final sale and hygiene-sensitive items (e.g., beauty) cannot be returned.
- If you request multiple items to try on at delivery or ask the rider to wait while you try them, that order is final. No refunds or returns will be accepted in that case.
How do I return something?
Start a return from your account dashboard or contact support.
Do I pay for return shipping?
Yes, unless we sent the wrong item or it arrived faulty.
Can I return sale items?
No, sale and clearance items are final sale.
Can I return if I’ve worn or washed it?
No, items must be in original condition.
How long for a refund?
We issue store credit (not cash refunds).
- Credit notes are issued within 3–5 business days after we receive your return.
- Valid for 3 months from the date of issue.
How do refunds work with discount codes?
Your store credit will reflect the amount you paid after discounts, not the original full price.
Do you do exchanges?
Yes, we offer one free exchange within 72 hours for size or color (if in stock and in original condition).
Delivery
How fast is delivery?
- Standard: 2–3 business days
- Express: 1–2 business days (major cities)
- Same-day delivery: Orders placed before noon, Mon–Fri
Where do you deliver?
Nationwide and to select international countries.
Do you deliver on weekends or holidays?
Not currently — only business days
How much is shipping?
Calculated at checkout based on your location.
Can I change my shipping address?
Yes, within 30 minutes of ordering, if your order hasn’t been processed yet. Any extra cost for the new address will be covered by you.
Do you ship internationally?
Yes, to select countries. Customs and duties are the buyer’s responsibility.
Tracking & Order Issues
Tracking & Order Issues
With Novie Africa you can track your orders through the accounts dashboard in your novie account. Log into your account.
My order says “delivered” but I don’t have it.
Check with your immediate neighbors or security first. If it’s still missing, contact us and we will help you track your order.
My item arrived damaged or defective.
If you have received damaged goods, contact us with a photo within 2 hours — we’ll replace it.
I only got part of my order.
Some items may ship separately. Check tracking or contact support.
Can I cancel or change my order?
Yes, within 30 minutes of placing it, if it hasn’t been processed.
Shipping Insurance & Guarantees
Is my order insured during shipping?
Yes, every order is insured until it’s delivered to you.
What if my order gets lost?
We’ll investigate and send a replacement.
Do you guarantee delivery dates?
Only for express delivery. Standard delivery times are estimates.
Duties, Taxes & Customs
Are customs fees included in the price?
No, international buyers are responsible for customs fees and taxes.
Do you refund customs fees?
No, customs fees are non-refundable.